1. Acceptance of Terms
By accessing and using the Louisville ADHD website (including any subpages and services), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use this site.
Louisville ADHD (“we,” “us,” “our”) reserves the right to modify these terms at any time. Your continued use of the website following such modifications constitutes your acceptance of the updated terms. We will make reasonable efforts to notify you of significant changes via email or prominent notice on the website.
2. Service Description & Use of Site
Louisville ADHD provides clinical evaluation, diagnosis, and treatment for Attention-Deficit/Hyperactivity Disorder (ADHD) under the direction of Dr. Frederick Allen Walker, D.O. This website serves as an informational resource and patient portal for scheduling, communication, and educational content related to ADHD care.
Permitted Use
You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment. Prohibited behavior includes:
- Harassing or causing distress or inconvenience to any person
- Transmitting obscene or offensive content or disrupting normal flow of dialogue
- Attempting to gain unauthorized access to our systems
- Disrupting the normal operation of the website or services
- Violating HIPAA privacy rules or patient confidentiality
- Impersonating staff or other patients
- Selling, transferring, or assigning rights under these terms
Medical Disclaimer
The information provided on this website is for educational purposes only and should not be considered medical advice. Content on this site does not create a healthcare provider-patient relationship. Always consult with Dr. Walker or another qualified healthcare provider before making medical decisions. In case of emergency, call 911 immediately.
3. User Accounts & Passwords
If you register for a patient account on this website, you are responsible for maintaining the confidentiality of your username and password. You agree to:
- Use your account only for your own personal healthcare use
- Not share your login credentials with others
- Notify us immediately if you suspect unauthorized access
- Be responsible for all activity that occurs under your account
Louisville ADHD reserves the right to terminate accounts that violate these terms or engage in prohibited behavior. You may edit or delete your personal information at any time (except you cannot change your username). Website administrators can also manage user information for legitimate healthcare and administrative purposes.
5. Media & Image Uploads
If you have the ability to upload images to the website (through forms, patient portal, or other features), you agree to the following:
Image Data & Location Information
You should avoid uploading images with embedded location data (EXIF GPS coordinates and other metadata) included. Be aware that any images uploaded to this site may contain extractable location data. Visitors can download images and extract location, camera, and timestamp information from them.
If you upload images containing sensitive location or metadata information, Louisville ADHD is not responsible for the consequences of that data being publicly visible or extracted. To protect your privacy, we recommend:
- Removing EXIF data before uploading images
- Using your device’s privacy settings to disable location tagging
- Using online tools to strip metadata from images before upload
Image Content Restrictions
You agree not to upload images that:
- Contain another person’s identity or face without their consent
- Violate copyright or intellectual property rights
- Contain sensitive personal health information
- Are offensive, defamatory, or otherwise inappropriate
Image Rights
By uploading an image, you represent that you own or have permission to use that image. Louisville ADHD may use uploaded images for website functionality, patient records, and service delivery purposes.
6. Contact Forms & Submissions
When you complete a contact form on our website (appointment requests, intake forms, inquiry forms, etc.), you provide personal information to Louisville ADHD. This information is used for:
- Processing appointment requests
- Responding to your inquiry or question
- Completing your patient intake and evaluation
- Providing healthcare services
- Improving our website and services
Data Handling
All information submitted through contact forms is stored securely and treated as protected health information (PHI) under HIPAA. Your information will not be shared with third parties except as necessary to provide services or as required by law.
By submitting a form, you consent to contact us via the methods you specify (phone, email, text message, etc.). To opt out of future communications or modify your contact preferences, reply to any message with “STOP” or contact us directly.
7. SMS/Text Message Communication
Louisville ADHD uses text messaging to provide appointment reminders, clinical updates, billing notifications, and other healthcare-related communications. Please review the terms below carefully.
7.1 – Consent to Text Messages
By providing your mobile phone number through our forms, patient portal, or directly to our office, you expressly consent to receive SMS/text messages from Louisville ADHD at that number. This consent is voluntary and separate from other communications you may receive.
7.2 – Types of Messages
You may receive text messages including:
- Appointment reminders and scheduling notifications
- Clinical information and treatment updates
- Medication-related communications and refill reminders
- Billing and payment notifications
- Healthcare provider outreach and educational content
- Administrative communications regarding your care
7.3 – Message Frequency & Timing
Message frequency varies based on your treatment needs and appointment schedule. You may receive multiple messages in a single day or week. Routine appointment reminders typically occur 24-48 hours before your scheduled appointment. Emergency or urgent clinical messages may be sent outside normal business hours.
7.4 – Message & Data Rates
By consenting to text messages, you acknowledge that standard message and data rates from your wireless carrier will apply to all SMS communications. This includes text messages you send to Louisville ADHD and messages we send to you. Louisville ADHD is not responsible for any charges imposed by your wireless service provider. Contact your carrier for information about your specific plan and texting costs.
7.5 – HIPAA & Privacy Notice
Louisville ADHD protects your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Text messages sent to you may contain protected health information (PHI). By opting in, you acknowledge:
- Text messages may contain confidential medical information
- You are the primary user of the phone number provided
- You understand the risks of transmitting PHI via unencrypted SMS
- You accept these risks and take responsibility for message confidentiality
- You will maintain phone security and inform us of unauthorized access
7.6 – Phone Number Accuracy
You are responsible for maintaining an accurate and current mobile phone number in our records. If your phone number changes, notify Louisville ADHD immediately at Our phone number listed in the contact information.. We are not responsible for messages sent to incorrect, outdated, or discontinued phone numbers.
7.7 – Opting Out (STOP)
You may opt out of text messages at any time by:
- Replying “STOP” to any text message from Louisville ADHD
- Calling our office at Tthe phone number listed in our contact information.
- Sending a written request via mail or email
Upon receiving your opt-out request, we will discontinue SMS messages to your number within 24 hours. Please note: Opting out of text communications may affect your ability to receive important appointment reminders, clinical updates, and urgent notifications. You may still receive phone calls if you have consented to voice communication.
7.8 – Two-Way Communication
Text messages from Louisville ADHD are primarily one-way communications. If you reply to a text message, your response may be reviewed by clinical or administrative staff. Do not use text message replies for confidential, sensitive, or urgent medical concerns. For urgent medical matters, call our office directly at or seek emergency care by calling 911.
7.9 – No Emergency Use
Text messages should not be relied upon for emergencies. If you are experiencing a medical emergency, call 911 immediately. For urgent healthcare concerns outside business hours, call our office and follow prompts for emergency services.
7.10 – Message Delivery & Reliability
While Louisville ADHD makes reasonable efforts to ensure text message delivery, we cannot guarantee all messages will be delivered successfully or without delay. Delays may occur due to carrier issues, network congestion, phone settings, or other factors beyond our control. Text message delivery is not a substitute for direct communication with your healthcare provider.
7.11 – Communication Preferences
If you need to modify your text message preferences (e.g., preferred times of day, specific message types, language preference), contact our office. We will work with you to adjust communication in a way that meets your healthcare needs while respecting your preferences.
7.12 – Limitation of Liability
Louisville ADHD is not liable for:
- Missed or delayed message delivery
- Loss, interception, or unauthorized reading of text messages
- Charges or fees imposed by your wireless carrier
- Loss or damage to your phone or loss of messages due to phone malfunction
- Any damages or claims arising from your use of text message services
7.13 – Acknowledgment of SMS Terms
By providing your phone number and opting in to receive text messages, you acknowledge that you have read, understood, and agree to these SMS Terms & Conditions, including all risks and limitations.
9. Embedded Content from Other Websites
Articles on this site may include embedded content such as videos, images, articles, or interactive elements from other websites (YouTube, Vimeo, social media platforms, etc.). Embedded content behaves as if you have visited that external website directly.
Third-Party Data Collection
When you interact with embedded content, the hosting website may:
- Collect data about you and your browsing behavior
- Set cookies and use tracking technologies
- Embed additional third-party tracking code
- Monitor your interaction with that content
- Track you across other websites if you are logged into their service
Your Responsibility
Louisville ADHD is not responsible for how third-party content providers collect, use, or protect your data. Please review the privacy policies of embedded content providers:
- YouTube: https://policies.google.com/privacy
- Vimeo: https://vimeo.com/privacy
- Facebook: https://www.facebook.com/privacy/explanation
- Other providers: Check their respective websites
If you are concerned about third-party tracking, you may avoid interacting with embedded content or use privacy tools like VPNs, ad blockers, or tracking prevention extensions.
10. Analytics & Website Usage Data
Louisville ADHD uses analytics tools to understand how visitors use our website and to improve user experience. These tools may collect information about:
- Pages you visit and time spent on each page
- Links you click and navigation patterns
- Device type and browser information
- General geographic location (city/region level, not specific address)
- Referral source (how you found the site)
Analytics Tools
We use Google Analytics and similar tools that collect aggregated, non-identifying data. This information helps us:
- Understand patient education needs
- Improve website content and structure
- Measure the effectiveness of marketing campaigns
- Fix technical issues and optimize performance
Do Not Track
If your browser includes a “Do Not Track” feature and you enable it, we will respect that preference where technically feasible. However, some analytics cannot be fully disabled while maintaining website functionality.
Analytics & Patient Privacy
Analytics data does not include protected health information. Patient health data is stored separately and protected under HIPAA. Analytics cookies and patient medical records are never combined or cross-referenced.
11. Data Collection & Use
Louisville ADHD collects personal information to provide healthcare services, communicate with patients, and improve our practice. We collect data through:
- Patient intake forms and clinical evaluation forms
- Contact forms and appointment requests
- Patient portal registration and login
- Phone, email, and text communications
- Website analytics and usage data
- Automatic data collection (IP address, cookies, browser info)
How We Use Your Data
Your information is used for:
- Clinical Care: Diagnosis, treatment planning, medication management, and follow-up care
- Communication: Appointment scheduling, treatment updates, medication refills, billing inquiries
- Administrative: Insurance verification, billing, payment processing, records management
- Legal/Compliance: Maintaining records as required by law, responding to legal requests
- Quality Improvement: Analyzing treatment outcomes, improving clinical processes
- Website Improvement: Analytics, user experience optimization, technical troubleshooting
Data Sharing
Louisville ADHD does not sell your personal information. We may share your data with:
- Healthcare Providers: With your consent and as necessary for your care
- Insurance Companies: For billing, claims processing, and prior authorization
- Pharmacies: For prescription verification and medication management
- Legal/Law Enforcement: When required by subpoena, court order, or law
- Service Providers: Third parties who assist with website hosting, email delivery, or analytics (under confidentiality agreements)
Business Associates
Third parties who have access to your protected health information are required to sign Business Associate Agreements (BAAs) under HIPAA, committing them to maintain the same level of confidentiality and security.
12. Data Retention Policies
Patient Medical Records
Clinical evaluation forms, notes, medication records, and other healthcare documentation are retained for a minimum of 7 years from the date of last patient contact in compliance with medical record retention requirements. Some records may be retained longer based on:
- State and federal healthcare regulations
- Patient age (records for minor patients retained until age of majority plus 7 years)
- Ongoing legal disputes or litigation
- Substance abuse treatment records (retained for minimum 5 years)
Website Comments
Comments and associated metadata (name, email, IP address) are retained indefinitely to prevent spam and recognize returning commenters. You may request deletion of your comments at any time.
Contact Form Submissions
Information submitted through appointment request forms and intake forms is retained as part of your patient record (see Patient Medical Records above).
User Account Information
If you register for a patient portal account, your profile information is retained while your account is active. Upon account closure or deletion, information is retained as part of your medical record per retention policies above.
Website Analytics & Logs
Server logs, analytics data, and cookie data are typically retained for 90 days for technical troubleshooting and website optimization. Older logs are automatically deleted unless retained for legal or security purposes.
Email Communications
Email messages containing health information are treated as part of your patient record and retained according to medical record retention policies.
Data Deletion Upon Request
You may request deletion of non-medical data (comments, account information, marketing emails) at any time, subject to legal requirements to retain certain information. Medical records cannot be deleted but may be marked as inactive upon your request.
13. Your Rights & Access to Your Data
Right of Access
You have the right to request and receive a copy of:
- All personal information Louisville ADHD holds about you
- Your complete medical record
- All data collected from contact forms, comments, and website interaction
- Analytics data associated with your account
To request a copy of your data, contact our office by phone at the number listed at our contact information. or submit a written request.
Right to Correction
If you believe any information we hold about you is inaccurate or incomplete, you have the right to request correction. This includes:
- Contact information
- Medical history details
- Demographic information
- Account profile information
For patient portal accounts, you can often update information directly. For other corrections, contact our office.
Right to Deletion (Right to Be Forgotten)
You may request deletion of your personal data, with the following exceptions:
- Medical records that must be retained per healthcare regulations (7+ years)
- Data necessary to comply with legal obligations
- Information needed for ongoing healthcare services
- Data subject to litigation holds or legal disputes
Non-medical data subject to deletion: Comments, contact form submissions (not related to medical care), website analytics tied to your account, and marketing emails.
Right to Data Portability
You may request your data in a portable, machine-readable format (such as PDF or CSV) to transfer to another healthcare provider or service. We will provide this within 30 days of your request.
Right to Object
You have the right to object to:
- Certain uses of your data
- Analytics tracking (can be disabled in browser settings)
- Marketing communications (reply “STOP” to texts or click unsubscribe on emails)
- Third-party data sharing (except where required for treatment or law)
Exercising Your Rights
To exercise any of these rights, contact Louisville ADHD. see the Contact Information section of this document for contact information.
Response Time: We will respond to data access requests within 30 days of receipt.
Non-Discrimination
Louisville ADHD will not discriminate against you for exercising any of these rights. You will continue to receive the same quality of care and services regardless of whether you request data access, correction, or deletion.
14. Data Protection & Security Measures
Security Safeguards
Louisville ADHD implements reasonable technical, physical, and administrative safeguards to protect your personal information and medical records:
- Encryption: Data transmitted over the internet uses SSL/TLS encryption (indicated by “https” and a padlock icon)
- Access Controls: Only authorized staff with legitimate healthcare needs can access your information
- Physical Security: Paper records are stored in locked, secure locations
- Facility Security: Office access is controlled and monitored
- Authentication: Strong password requirements and multi-factor authentication where applicable
- Regular Audits: We conduct periodic security assessments and vulnerability scanning
- Employee Training: Staff receives annual HIPAA and privacy training
- Secure Disposal: Sensitive documents and devices are securely destroyed when no longer needed
Data Breach Procedures
If an unauthorized person gains access to your personal or medical information, Louisville ADHD will:
- Investigate the breach immediately to determine scope and impact
- Notify affected individuals within 60 days of discovery (as required by HIPAA)
- Provide written notice including nature of breach, data involved, and steps taken
- Notify regulatory agencies and media if required by law
- Implement corrective measures to prevent future incidents
- Document the breach and our response in detail
Your Role in Security
You share responsibility for protecting your information:
- Keep your patient portal password confidential and unique
- Do not share login credentials with others
- Report suspected unauthorized access immediately
- Use secure internet connections (avoid public WiFi for sensitive activities)
- Maintain physical security of devices accessing patient portals
Limitations of Security
While we implement strong safeguards, no system is 100% secure. Internet-based communications can be intercepted. Louisville ADHD is not liable for:
- Unauthorized access caused by user negligence or weak passwords
- Compromises of your personal devices
- Unauthorized disclosure you permitted through third-party integrations
- Security breaches beyond our reasonable control
15. HIPAA Compliance & Patient Privacy Rights
Our HIPAA Obligations
Louisville ADHD is a Covered Entity under the Health Insurance Portability and Accountability Act (HIPAA). We are required to:
- Maintain confidentiality of your protected health information (PHI)
- Use and disclose your information only as permitted by law
- Provide you access to your medical records
- Allow you to request amendments to your records
- Document and notify you of breaches of your information
- Implement security safeguards for your data
Uses & Disclosures of Your Health Information
Without Your Authorization, we may use/disclose information for:
- Treatment: Providing your ADHD care and related services
- Payment: Billing insurance companies and collecting payment
- Operations: Scheduling, quality improvement, staff training, legal compliance
- Public Health: Reporting communicable diseases (if applicable)
- Law Enforcement: Responding to subpoenas, court orders, or legal investigations
- Emergency: Protecting your health and safety in emergencies
With Your Authorization, we may:
- Share information with other healthcare providers you designate
- Use de-identified information for research or education
- Share information with family members or caregivers you authorize
Your HIPAA Rights
- Access: Request and obtain a copy of your medical records
- Amendment: Request correction of inaccurate health information
- Accounting: Receive a record of who accessed your information and when
- Restriction: Request limitations on uses/disclosures
- Confidential Communication: Request alternative contact methods
- Breach Notification: Be notified if your information is compromised
HIPAA Complaints
If you believe your HIPAA rights have been violated, you may file a complaint with:
U.S. Department of Health & Human Services
Office for Civil Rights
U.S. Department of Health & Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-800-HHS-TIPS (1-800-447-8477)
Website: https://www.hhs.gov/hipaa/filing-a-complaint/index.html
Notice of Privacy Practices
A complete Notice of Privacy Practices (NPP) is available upon request and describes in detail how Louisville ADHD uses and protects your health information. You will receive a copy during your initial visit or upon request.
16. Limitation of Liability
To the maximum extent permitted by law, Louisville ADHD is not liable for:
- Any direct or indirect damages arising from your use of this website or services
- Loss of data, business interruption, or lost profits
- Website downtime, technical errors, or system failures
- Third-party content or embedded resources
- Missed or delayed text messages or emails
- Unauthorized access to your account due to user negligence
- Errors or omissions in website content or information
- Claims arising from your failure to follow security practices
Use at Your Own Risk
This website and all content are provided “as is” without warranties. Louisville ADHD makes no guarantees regarding:
- Accuracy or completeness of website information
- Reliability or uninterrupted access to the site
- Fitness for a particular purpose
- Non-infringement of third-party rights
Exclusions
Some jurisdictions do not allow exclusion of certain warranties or liability. In those cases, our liability is limited to the maximum extent permitted by law.
17. Changes to These Terms & Conditions
Louisville ADHD reserves the right to modify these Terms & Conditions at any time. Changes are effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the updated terms.
We will make reasonable efforts to notify you of significant changes via:
- Email notification to registered users
- Prominent notice on the website homepage
- Updated “Last Revised” date on this page
If you do not agree with modified terms, you should stop using the website. If you have ongoing healthcare services with Louisville ADHD, material changes will be discussed with you directly.
18. Contact Information
If you have questions about these Terms & Conditions, our privacy practices, or want to exercise your rights regarding your data, please contact:
Louisville ADHD
Dr. Frederick Allen Walker, D.O.
Phone: (502) 384-2343
Office Address: 11405 Park Rd, Louisville, KY 40223
Privacy Officer
For HIPAA-related inquiries and privacy concerns, please consult their official website and documentation.
Response Times
- General inquiries: 2-3 business days
- Privacy/HIPAA requests: 10 business days
- Data access requests: 30 days (as required by law)
- Breach notification: Within 60 days of discovery (as required by HIPAA)
4. Comments & User-Generated Content
Louisville ADHD may allow patients and visitors to leave comments on educational content, blog posts, and other areas of the site. When you submit a comment, we collect:
Gravatar Integration
An anonymized hash created from your email address may be sent to the Gravatar service (https://gravatar.com) to determine if you are using that service. If you are, your Gravatar profile picture may be displayed publicly with your comment. Please review Gravatar’s privacy policy for more information about how they handle your data.
Comment Moderation & Approval
All comments are subject to review and approval before posting. We reserve the right to delete, edit, or refuse to publish any comment that:
Comment Retention
Once approved, comments and their associated metadata (name, email, IP address) are retained indefinitely. This allows us to recognize and automatically approve follow-up comments from the same user instead of holding them in moderation queue. You may request deletion of your specific comments by contacting us.
Spam Detection
Your comment information may be checked through an automated spam detection service to protect the site and other users. This may include analysis of your IP address, content patterns, and other metadata.